Question 1

What is the difference between WhatsApp Business App and WhatsApp Business API?

Accepted Answer

The WhatsApp Business App is designed for small local businesses, running on a single phone with limited manual tools. The WhatsApp Business API is built for larger organizations, allowing custom software integrations, multiple agent logins, automated AI bot flows, and high-volume messaging. We specialize exclusively in deploying and integrating the official Business API.

Question 2

Do we need our own server to host the WhatsApp bot?

Accepted Answer

We deploy the bot application on secure cloud servers using containerized microservices. You do not need to host any physical hardware on-premise to run the bot. We configure the webhook integrations so that Meta servers push customer messages directly to our secure cloud runtime environment.

Question 3

Can the WhatsApp bot accept payments from customers?

Accepted Answer

Yes, we can integrate payment gateways like Stripe or local payment providers directly into the conversational flow. The bot can generate secure, dynamic checkout links or utilize WhatsApp's native payment features where available. This allows customers to browse, select, and pay for services within the chat.

Question 4

How does the bot hand over a conversation to a human agent?

Accepted Answer

We build seamless handoff logic that monitors user intent or specific triggers, such as clicking a 'Talk to human' button. When triggered, the bot pauses its automated responses and routes the conversation to your customer service platform. Your live agents receive the complete chat transcript for context.

Question 5

What are Meta's messaging fees for the WhatsApp Business API?

Accepted Answer

Meta charges for WhatsApp API usage based on 24-hour conversational sessions, categorizing them into utility, marketing, authentication, and service templates. The first 1,000 service conversations per month are completely free of charge. We help you optimize your conversation flows and template choices to minimize monthly Meta costs.

Question 6

Can the bot send broadcast marketing messages to our customers?

Accepted Answer

Yes, you can send broadcast notifications to opted-in customers using pre-approved Meta message templates. These templates can contain personalized text, images, and quick-reply buttons to drive high engagement. We configure your campaigns to strictly adhere to WhatsApp's anti-spam policies to protect your business number.

Question 7

How secure is the data processed by the WhatsApp bot?

Accepted Answer

Data processed by the bot is highly secure, leveraging WhatsApp's end-to-end encryption for all communication between the user and Meta. Our webhook servers process the messages using secure HTTPS protocols and encrypt sensitive customer data in transit. We ensure full compliance with standard GDPR data protection regulations.

Question 8

How long does it take to get a WhatsApp bot live?

Accepted Answer

A standard WhatsApp bot taking care of FAQs and basic routing can be deployed within 4 to 6 weeks, including Meta account verification. More complex bots with deep database integrations and payment processing can take 8 to 12 weeks. We assist you through the entire Meta registration process.

How can we help?

WhatsApp Bots
FAQ

Helpful
information

Getting Started

Timeline

Pricing

Support

Still have questions?

WhatsApp BotsFAQ

Helpfulinformation