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We integrate tools like Hotjar or MS Clarity, ensuring strict compliance with GDPR/CCPA by masking all Personally Identifiable Information (PII) like keystrokes and passwords.
We allow the tools to run silently in the background, collecting a statistically significant amount of session recordings, heatmaps, and funnel drop-off data.
Our UX analysts watch hours of user sessions, specifically looking for patterns of frustration (rage clicks, u-turns) and drop-offs on critical conversion pages.
We analyze where users click and how far they scroll. If users aren't scrolling down to your pricing table, we know the hero section isn't compelling enough.
We analyze form analytics to see exactly which input field causes users to abandon the process (e.g., asking for a phone number when it's not strictly necessary).
We present a prioritized list of UX/UI fixes, backed by video evidence of user struggles, and generate hypotheses for future A/B tests to improve conversions.
We believe in radical transparency. You'll always know where your project stands and what comes next.
Progress reports every week
Communicate with your team
Clear deliverable checkpoints
Complete technical handoff
Let's begin with a conversation about your project goals.