Question 1

Which platforms can your search engine connect to?

Accepted Answer

We build connectors for popular tools like Google Drive, Slack, Jira, Confluence, Microsoft 365, SQL/NoSQL databases, and custom company intranets via secure APIs.

Question 2

How does semantic search differ from keyword search?

Accepted Answer

Keyword search only matches exact words. Semantic search understands synonyms, context, and intent. For example, searching 'client refund' will find documents discussing 'customer return policy' or 'money-back terms'.

Question 3

Can employees see files they don't have access to?

Accepted Answer

Absolutely not. We integrate with your existing identity provider (like Okta or Active Directory) to inherit file permissions, ensuring search results only show files the user is authorized to read.

Question 4

Is the data copied to a third-party server?

Accepted Answer

No. We can deploy the search engine and vector databases entirely on your private cloud (AWS, Azure, GCP) or on-premise servers to maintain complete data ownership.

Question 5

How fast are the search results returned?

Accepted Answer

Using optimized Elasticsearch and vector indexing, the system can search through millions of records across multiple platforms and return results in less than 500 milliseconds.

Question 6

Does it update automatically when files change?

Accepted Answer

Yes. We set up real-time webhooks and incremental synchronization cron jobs so any newly created or edited file is indexed and searchable within minutes.

Question 7

Can it search within images or scanned documents?

Accepted Answer

Yes, we integrate optical character recognition (OCR) pipelines to extract and index text from PDFs, scanned invoices, drawings, and images stored in your folders.

Question 8

What analytical tools do you provide for search?

Accepted Answer

We provide an analytics dashboard showing popular search terms, failed queries (queries with no results), and search success rates to help you identify internal documentation gaps.

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