Question 1

Which platform is best for my brand's community?

Accepted Answer

It depends on your audience. Discord is excellent for gaming, Web3, and tech. Slack is ideal for B2B professionals. Facebook Groups work well for B2C lifestyle brands.

Question 2

How do you keep a community from dying out?

Accepted Answer

Communities die when they become one-way broadcasts. We keep them alive by asking questions, highlighting members, hosting exclusive events, and making users feel heard.

Question 3

Do you handle customer support within the community?

Accepted Answer

We handle tier-1 support (answering basic FAQs). For complex issues, we seamlessly escalate tickets to your dedicated support team while managing public sentiment.

Question 4

How do you handle trolls or negative feedback?

Accepted Answer

We implement strict guidelines and use bots to catch spam. Human moderators handle negative feedback empathetically, moving heated discussions to private channels.

Question 5

Can community management actually drive revenue?

Accepted Answer

Absolutely. Engaged communities have higher retention rates, act as an organic referral engine, and provide peer support that saves your company money.

Question 6

What hours is the community monitored?

Accepted Answer

We offer flexible coverage based on your needs, ranging from standard business hours to 24/7 global moderation across different time zones.

Question 7

How do you align with our brand voice?

Accepted Answer

During onboarding, we develop a 'Community Playbook' detailing your brand's tone, stance on sensitive topics, and escalation protocols.

Question 8

Do we need an existing audience to start a community?

Accepted Answer

It helps, but isn't required. If starting from scratch, we use targeted social media campaigns, email invites, and lead magnets to attract founding members.

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