Question 1

Can the system sync with our staff's existing Google or Outlook calendars?

Accepted Answer

Yes, we implement two-way calendar sync so that any bookings made on the platform automatically appear on your staff's personal calendars, and vice versa.

Question 2

Do you support taking deposits during the booking process?

Accepted Answer

Absolutely. We can integrate Stripe or PayPal to require full payments, partial deposits, or simply hold a credit card on file before confirming the reservation.

Question 3

How long does it take to build a custom booking system?

Accepted Answer

A custom booking system typically takes 6 to 12 weeks to develop. The timeline depends on the complexity of features like multi-location support, custom payment flows, and integrations with third-party software like CRM or accounting tools.

Question 4

What is the general cost range for a reservation platform?

Accepted Answer

Developing a bespoke reservation platform generally starts at $12,000 for standard functionality. Complex enterprise platforms that require load balancing, custom vendor portals, or dynamic pricing algorithms can range from $30,000 to $60,000+.

Question 5

Can the system handle dynamic pricing during peak hours?

Accepted Answer

Absolutely. We can implement complex pricing algorithms that automatically adjust rates based on demand, time of day, seasonality, or resource availability, maximizing your revenue without manual intervention.

Question 6

Is the reservation system compliant with data privacy laws?

Accepted Answer

Yes, we build systems that strictly comply with GDPR, CCPA, and industry-specific regulations like HIPAA for medical clinics. We ensure that customer data is encrypted at rest and in transit, with secure access controls.

Question 7

Do you provide hosting and ongoing technical maintenance?

Accepted Answer

We offer complete cloud hosting solutions using AWS or Vercel, paired with SLA-backed maintenance plans. This ensures your booking system remains highly available, secure, and up-to-date with the latest software patches.

Question 8

How do you handle automated customer notifications?

Accepted Answer

We integrate scalable communication APIs like Twilio for SMS and SendGrid for emails. This enables automated booking confirmations, reminders, and follow-up surveys to reduce no-shows and improve customer satisfaction.

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