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We define what the chatbot should handle, what it must refuse, and where it hands off to humans. Then we audit your content sources — help center, docs, policies — for gaps the bot would expose.
Your content is chunked, embedded, and indexed in a vector database with a sync pipeline so updates flow automatically. We tune retrieval until the right passages surface for real customer questions.
We engineer the system prompt, response format, and guardrails, and configure tone to match your brand. Streaming, conversation memory, and intent routing are built into the integration.
The assistant is embedded in your website, app, or support platform such as Intercom or Zendesk, with human handoff wired to your team's queue. We test the full journey from first question to escalation.
Before launch we run the bot against a test set of real customer questions and score accuracy, groundedness, and tone. Wrong or ungrounded answers are fixed at the retrieval or prompt level, not patched ad hoc.
We launch to a portion of traffic first and monitor resolution rate, handoff rate, and customer feedback. Weekly reviews of failed conversations drive ongoing improvements to content and prompts.
We believe in radical transparency. You'll always know where your project stands and what comes next.
Progress reports every week
Communicate with your team
Clear deliverable checkpoints
Complete technical handoff
Let's begin with a conversation about your project goals.